CANCELLATION SURVEY

Complete this survey and this give us max 2 weeks to cancel your membership or most of our memberships can be cancelled instantly via our Web App.

Then once in your Profile go to Passes & Memberships and then untick Auto-Renew, you would then not need to complete this survey.

What's your full name?

What is the email you used at R1SE?

Phone (in case we have any questions)

Reason for Cancellation:

What are the main reasons that you would like to cancel your membership? You can select more than one.

On a scale of 1-5, how likely are you to recommend R1SE to a friend? 1- No Chance > 5- For Sure

1 - No Chance

5 - For Sure

What aspects of R1SE did you enjoy the most?

What areas do you think we could improve to better serve our members?

Were there any specific instructors, sessions, or programs you particularly enjoyed or disliked?

How would you rate your overall experience at R1SE? 1- Poor > 5- Great

Did you find our membership pricing reasonable and competitive?

Yes

Were you satisfied with the cleanliness and hygiene of our studio and facilities?

Yes

If you chose to join another fitness studio or yoga studio, can you please tell us why you chose them over us?

If we were to change or improve one thing that might convince you to stay, what would it be?

If in the future may you decide to join R1SE again?

Yes

Thanks for taking the time to complete this survey. We'll hopefully see you again soon. 👋

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